Privacy Policy
Last Updated: November 9, 2025
Welcome to Neza Expeditions (“we,” “our,” or “us”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website — https://nezaexpeditions.com
— or when you book any of our travel and safari services in Uganda, Rwanda, and other destinations in East Africa.
We handle all personal information in accordance with The Data Protection and Privacy Act, 2019 (Uganda) and other applicable data protection laws.
1. Information We Collect
We collect personal and non-personal information to help us deliver and improve our services.
a) Information You Provide
You may provide us with the following when making an enquiry or booking:
Full name, contact information (email, phone number, postal address)
Passport number, nationality, gender, and date of birth
Emergency contact details
Travel preferences, dietary restrictions, and medical conditions (where relevant)
Payment details (handled securely through our trusted payment processors)
Communication records (emails, messages, or calls)
b) Information We Collect Automatically
When you visit our website, we automatically collect:
IP address, browser type, device information
Pages visited, time and date of visit, and referring websites
Cookie and analytics data to improve website performance and user experience
c) Information from Third Parties
We may receive data from:
Partner tour operators, hotels, or activity providers
Payment processors and booking agents
Analytics or advertising platforms (Google Analytics, social media platforms)
2. How We Use Your Information
Your information helps us to:
Process tour bookings and payments
Communicate updates, confirmations, and important travel details
Provide customer support and respond to inquiries
Personalize and improve our services and website experience
Meet legal, safety, and regulatory requirements
Send marketing communications (only with your consent)
We will not use your information for purposes other than those stated above unless required by law or with your express consent.
3. Legal Basis for Processing
Under Uganda’s Data Protection and Privacy Act, 2019, we collect and process your data based on:
Contractual necessity – to provide services you request (tour booking, accommodation, transport)
Consent – for marketing, promotions, or optional data collection
Legitimate interest – to improve our operations and prevent fraud
Legal obligation – to comply with national park, immigration, or tax requirements
4. Sharing Your Information
We may share your information only when necessary, with:
Service providers (hotels, lodges, transport operators, guides)
Payment processors (for secure transactions)
Government or tourism authorities (for permits or compliance)
Third-party analytics and advertising partners (in aggregated, non-identifiable form)
Law enforcement where required by court order or applicable law
We do not sell personal information to third parties.
5. International Data Transfers
Because we operate across East Africa, your personal data may be transferred to or stored in countries outside Uganda.
We ensure such transfers comply with Uganda’s Data Protection and Privacy Act, and that your data remains secure and protected.
6. Data Security
We employ strict technical and organizational measures to safeguard your information, including:
Encrypted communication (SSL/TLS)
Secure data storage and limited access to authorized staff
Regular system monitoring and updates
Staff training on confidentiality and data protection
However, please note that no method of online transmission or storage is 100% secure, and we cannot guarantee absolute protection
7. Data Retention
We keep your personal information only as long as necessary to:
Complete your bookings and travel arrangements
Fulfill legal, tax, or accounting obligations
Resolve any disputes or follow-up communications
Afterwards, your information will be securely deleted or anonymized.
8. Your Rights Under Ugandan Law
As provided by the Data Protection and Privacy Act, 2019, you have the right to:
Access the personal data we hold about you
Request correction or deletion of inaccurate information
Withdraw consent where processing is based on consent
Restrict or object to the processing of your data
Request a copy of your personal data in a portable format
Lodge a complaint with the Personal Data Protection Office (PDPO) Uganda if you believe your rights have been violated
To exercise any of these rights, please contact us using the details below.
9. Cookies and Analytics
Our website uses cookies and similar technologies to enhance functionality, analyze site traffic, and improve marketing performance.
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect certain website features.
10. Protection of Minors
We do not knowingly collect information from persons under 18 years of age without their parents’ or guardians’ consent.
If you believe a child’s information has been provided to us without consent, please contact us for prompt removal.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect new laws, technologies, or services.
The latest version will always be available on our website, with the updated date clearly shown at the top.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:
Neza Expeditions
P.O. Box 189991, Kampala, Uganda
Email: info@nezaexpeditions.com
/ bookings@nezaexpeditions.com
Phone / WhatsApp: +256 773 161 446
Website: https://nezaexpeditions.com
13. Consent
By using our website and booking our services, you consent to the collection, processing, and use of your personal information as described in this Privacy Policy.
